Head of ITSanlam Life Insurance
Mr. Charles has 15 years of experience in the insurance industry, driving the business through the provision of technology solutions. He started his professional career as an IT support officer in SORAS SA and he was later promoted to take charge of IT operations.
Throughout his career, Mr. Rugema Charles has taken up challenges and projects that have helped improve operations and service delivery in areas such as agents’ management, underwriting, premium allocation, claims reinsurance, actuarial, HR, finance, IT risk and IT governance, amongst others. During his tenure, he has implemented business systems that have greatly contributed to the growth of the company, and he led major IT projects on life industry level through Association of Insurers in Rwanda (ASSAR).
In terms of academic and professional journey, Mr. Charles Rugema holds a bachelor’s degree in computer science from University of Rwanda. He completed his Master of Science in Project Management from University of Kigali, and he is a member of Information Systems Audit and Control Association (ISACA).